Terms of Service

Effective Date: 01-12-2024

Welcome to Club Louise. These Terms of Service (“Terms”) govern your access to and use of our website and services. By using our website, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1.⁠ ⁠General Information

1.1 About Us

Club Louise is an online platform offering products designed to help you relax, recharge, and embrace the art of slowing down.

1.2 Contact Information

If you have any questions or concerns about these Terms, you can reach us at:

Email: info@clublouiseamsterdam.com

Termini 201
1025 XM Amsterdam
NL - The Netherlands
Chamber of Commerce no. 89811909
VAT no. NL004762358B47

2.⁠ ⁠Eligibility

By using our website, you confirm that you:

Are at least 18 years old, or have permission from a legal guardian if under 18.

Are using our website for lawful purposes only.

Agree to provide accurate and complete information when placing an order.

3.⁠ ⁠Orders and Payments

3.1 Placing an Order

When you place an order, you agree to provide accurate details, including your shipping address and payment information. We reserve the right to refuse or cancel any order if:

The product is out of stock.

Payment authorization fails.

Fraudulent activity is suspected.

3.2 Pricing and Taxes

All prices are listed in Euro's and include applicable taxes unless stated otherwise. Shipping fees will be calculated and displayed during the checkout process.

3.3 Payment Methods

We accept the following payment methods: Ideal & CreditCard. All payments are processed securely.

4.⁠ ⁠Shipping and Delivery

4.1 Shipping Policy

We aim to dispatch orders within 1 business days of confirmation. Delivery times depend on your location. Delays may occur due to unforeseen circumstances, such as carrier issues or customs processing.

4.2 Shipping Costs

Shipping fees are displayed during checkout and depend on your location and order size.

4.3 International Shipping

For orders outside The Netherlands, you are responsible for any customs duties, taxes, or fees required by your local authorities.

5.⁠ ⁠Returns and Refunds

5.1 Return Policy

You have the right to return your order within 14 days of receiving it, provided the item is unused and in its original packaging. Exceptions apply to perishable or customized products.

5.2 Refunds

Once we receive and inspect your return, we will process your refund within 14 days. Shipping costs for returns are typically the customer’s responsibility unless the item is defective or incorrectly delivered.

5.3 Exchange Policy

If you wish to exchange an item, please contact us within 14 days of receiving your order.

6.⁠ ⁠Intellectual Property

All content on our website, including text, images, logos, and designs, is the intellectual property of Club Louise unless otherwise stated. You may not copy, distribute, or use our content without prior written permission.

7.⁠ ⁠Limitation of Liability

To the fullest extent permitted by law, Club Louise is not liable for:

Indirect, incidental, or consequential damages resulting from the use of our website or products.

Delays or failures caused by events beyond our control (e.g., natural disasters, strikes).

Our liability is limited to the amount you paid for the product in question.

8.⁠ ⁠User Accounts

If you create an account on our website, you are responsible for keeping your login details confidential. Any activity under your account is your responsibility.

9.⁠ ⁠Termination

We reserve the right to suspend or terminate your access to our website if you violate these Terms or engage in unlawful behavior.

10.⁠ ⁠Governing Law

These Terms are governed by the laws of The Netherlands. Any disputes will be resolved in the courts of The Netherlands.

11.⁠ ⁠Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our website after updates constitutes acceptance of the revised Terms.